Frequently Asked Questions - FAQ

Welcome to our Frequently Asked Questions Page– Eritzia

Have questions? You’re in the right place! Our FAQ page is designed to provide quick and comprehensive answers to the most common queries you may have. We understand that clear information is crucial, and this page is your go-to resource for finding answers to anything related to our products, delivery queries, policies, and more.

1. What types of products do you sell?

We currently specialize in  Household essentials, Kitchen essentials, Personal Care and Accessories. We're constantly expanding our range, so stay tuned for more!

2. Do you deliver nationwide?

Yes! We offer nationwide delivery across Pakistan. Shipping times may vary depending on your location, but we always aim to get your order to you as quickly as possible.

3. How long will it take to receive my order?

Orders are typically delivered within 2–5 business days. We'll send you a tracking number as soon as your package is on its way!

4. What payment methods do you accept?

We accept Cash on Delivery (COD), bank transfers, and online payments through secure channels.

6. What if my product arrives damaged or incorrect?

No worries! Please contact us within 24 hours of delivery with photos, and we’ll arrange a replacement or refund according to our return policy.

7. Can I return or exchange a product?

We accept returns and exchanges for unopened, unused items within 7 days of delivery. Terms and conditions apply—please refer to our Return Policy page for more details.

8. How can I contact you for help or questions?

You can reach us via:

• WhatsApp: +923185105806
• Email: eritziacustomercare@gmail.com
• Instagram: eritzia.store
  We’re happy to help with anything you need!

9. Do you offer any discounts or loyalty programs?

Yes! Follow us on social media and sign up for our newsletter to receive exclusive deals, discounts, and loyalty rewards.